How We Rate Casinos

At connectedby.org, we evaluate online casinos using a comprehensive methodology to help Australian players make informed decisions. Our reviews are independent and based on rigorous testing across multiple criteria.

Licensing & Regulation

We prioritise casinos holding licences from reputable jurisdictions including the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), and Curaçao eGaming Authority. For Australian players, we also recognise casinos with local ACT Gambling and Racing Commission licences. Valid licensing ensures player protection and fair gaming practices.

Game Selection & Software Providers

We assess the breadth and quality of game libraries, including slots, live casino games, and table games. We verify partnerships with leading software providers such as Microgaming, NetEnt, Evolution Gaming, and Play'n GO. Game variety, graphics quality, and return-to-player (RTP) rates all factor into our evaluation.

Bonus Terms & Wagering Requirements

Our team scrutinises welcome bonuses, ongoing promotions, and their terms and conditions. We examine wagering requirements, rollover multiples, maximum cashout limits, game restrictions, and expiration dates. Transparent, player-friendly bonus terms receive higher ratings.

Payment Methods & Withdrawal Speed

We evaluate the range of deposit and withdrawal options available to Australian players, including cryptocurrencies, e-wallets, bank transfers, and credit cards. We test actual withdrawal processing times and assess any associated fees. Fast, reliable payments are essential.

Customer Support

We rate the availability and quality of customer service, including 24/7 live chat, email support, and phone lines. We test response times, staff knowledge, and problem resolution. Support staff should be helpful, professional, and capable of addressing player concerns promptly.

Mobile Experience

We thoroughly test the mobile platform across iOS and Android devices, evaluating responsive design, loading speeds, and user interface. We also assess the availability and functionality of dedicated mobile applications. A seamless mobile experience is increasingly important for modern players.

Responsible Gaming Tools

We examine the availability and accessibility of responsible gaming features such as deposit limits, loss limits, session time reminders, self-exclusion options, and cooling-off periods. Casinos demonstrating a genuine commitment to player wellbeing receive higher scores.

Our Rating Scale

9–10/10: Excellent – Outstanding in most categories with exceptional features and player protections.

7–8/10: Good – Solid performance across key areas with minor limitations.

5–6/10: Average – Meets basic standards but lacks distinction in several categories.

3–4/10: Below Average – Notable deficiencies that may concern Australian players.

1–2/10: Poor – Significant issues affecting safety, fairness, or user experience.

BitStarz, our featured casino, is evaluated against these criteria to provide you with a transparent, detailed review. All ratings are current as of 2026 and updated regularly as casinos evolve their offerings.